DEXLORVIAN Refund Terms

Introduction

At DEXLORVIAN, customer satisfaction is of utmost importance. This Refund Terms document outlines our policy for returns and refunds, ensuring a seamless experience for our valued customers. Please read this document carefully to understand your rights and options regarding refunds and exchanges.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The product must be returned in its original packaging.
• You must have the receipt or proof of purchase from DEXLORVIAN.
• The return request must be made within 30 days of purchase.

Non-Refundable Items

Certain items are exempt from being refunded. These include:

• Gift cards
• Downloadable software products
• Health and personal care items

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item, send us an email at [email protected]. We will provide guidance on how to proceed with the exchange process.

Shipping Returns

To return your product, you should mail it to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need Help?

If you have any further questions regarding our refund policy, please contact us at: